Health New England | Health Matters | Wellness Guide 2019

We’re Here to Help Our knowledgeable and friendly Member Services representa- tives are available to answer your questions and provide you with any information you may need. We are glad to help you. MEMBER SERVICES Local: (413) 787-0010 Toll-free: (877) 443-3314 TTY: 711 MEMBER SERVICES HOURS 8 a.m. – 8 p.m. Monday – Friday (Oct. 1 – March 31: 8 a.m. – 8 p.m., seven days a week) MAILING ADDRESS Health New England Attn: Medicare Advantage One Monarch Place, Suite 1500 Springfield, MA 01144-1500 WEBSITE healthnewengland.org/ medicare Contact Us Health New England Medicare Advantage is an HMO and HMO-POS Plan with a Medicare contract. Enrollment in Health New England Medicare Advantage depends on contract re- newal. Health New England complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. ATTENTION: If you speak any language other than English, lan- guage assistance services, free of charge, are available to you. Call (413) 787-0010 or TTY: 711 . Health New England cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. ATENCIÓN: si habla español, tiene a su disposición servicios gra- tuitos de asistencia lingüística. Llame al (413) 787-0010 o TTY: 711 . Health New England cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. ATENÇÃO: Se fala português, encontram-se disponíveis ser- viços linguísticos, grátis. Ligue para (413) 787-0010 ou TTY: 711 . CONTACT US When you have a question, it’s essential to have somewhere to turn—and to know that you’ll get the help you need. That’s why our Member Services team is trained and available to assist you with questions or concerns about your plan. Member Services can: ✔ Tell you about your coverage and benefits ✔ Help you choose or change your primary care provider ✔ Sign you up for health education classes ✔ Order a replacement ID card for you ✔ Update your address or other personal information ✔ Pass along concerns about our services or any suggestions about ways we could do our jobs better ✔ Help you file a formal grievance ✔ Arrange for interpreter and translation services Anytime you have questions or concerns about your health plan, Member Services is the place to start. Our goal is to provide service that meets or exceeds your expec- tations and to ensure your satisfaction with our health plan. So no matter your question, call Member Services at (413) 787-0010 or toll-free at (877) 443-3314 (TTY: 711 ). We are available to help you Monday – Friday, 8 a.m. – 8 p.m. (Oct. 1 – March 31: 8 a.m. – 8 p.m., seven days a week.)